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Q. I'm having trouble using my credit card. What should I do?
A.

When using the credit card screen to make your purchase, you need to wait until the confirmation comes up on your screen. If you don't, the transaction won't have time to complete.

If you experience problems with the online credit card transaction system, please call in your purchase at our toll-free number: 1-888-854-3803. If outside the U.S. and Canada, please contact our Beverly Hills Headquarters.